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  Increase Customer Retention   

Your Net Promoter® Score survey can help increase your client retention.
Client Retention using Actionable Insights

Watch as Mary Ann McLaughlin talks about the four common causes of losing a client and how utilizing a Net Promoter® Score for insights can help you mitigate that risk through action.

The Silent Killer:  Changing of the Guard®

In this video, Mike Jacoutot talks about the Silent killer: the changing of the guard®.  40% of B2B customer defectors are from a change in the key decision makers.  He outlines three ways to overcome the Changing of the Guard®, and how to properly utilize your Net Promoter® Score in this situation.