Increase Customer Retention
Your Net Promoter® Score survey can help increase your client retention.
Client Retention using Actionable Insights
Watch as Mary Ann McLaughlin talks about the four common causes of losing a client and how utilizing a Net Promoter® Score for insights can help you mitigate that risk through action.
The Silent Killer: Changing of the Guard®
In this video, Mike Jacoutot talks about the Silent killer: the changing of the guard®. 40% of B2B customer defectors are from a change in the key decision makers. He outlines three ways to overcome the Changing of the Guard®, and how to properly utilize your Net Promoter® Score in this situation.