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If you aren't measuring client satisfaction, the answer is that you simply don't know. Not knowing puts your revenue at risk.

 

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Frank Olivieri, President of SupplyLogic, discusses NPS®, how to ensure the authenticity of results, and the importance of understanding where you are in your customer relationships. Are you ready to accelerate revenue growth?

The Best of Print & Digital® is more that just an award. It's a way to gather actionable insight into your business by identifying who is loyal, who is at risk, and what your vulnerabilities are. Earned by companies through proven excellence in customer experience, discover what matters most to your current customers and how well you are meeting those needs.

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Organizations who took action on feedback received through Net Promoter surveys increased client retention 11%