Award Qualification Process
How Award Winners were Selected
The Best of Print & Digital Program® Award Winners were identified as companies that have provided the highest service delivery to their customers over the last year. The program utilizes the Net Promoter Score© (NPS) methodology and is calculated by subtracting the % of Detractors (those who rated their likelihood to recommend a company with a 6 or below) from the % of Promoters (those rated them a 9 or a 10).
In order to qualify for the Award, companies must have received a minimum score of 40 as well as achieve other eligibility requirements such as percentage of customers surveyed and response rate. Only the very top companies in the industry were able to achieve this distinct honor.
Eligibility & Privacy
The mutual Non-Disclosure Agreement may be signed electronically and will automatically be routed for signature by Butler Street.