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A Halloween Nightmare: Your Biggest Customer Simply Disappears
Whether you are an account representative, a regional manager, a vice president of sales, or the company owner, this is the nightmare that c
Do YOU have Vision?
So here's the test. See if you can answer these questions. If you can, then you have vision and you can grow. If you cannot, just unders
Three Reasons Why You Shouldn't Measure Customer Loyalty
In our experience, those that do generally achieve higher growth, enjoy more profitable business, and have a lower risk of account defection
Of Course Your Customers Are Satisfied. But Are They Loyal?
In research conducted by HR Chally, 80% of customers who defected from their current supplier described themselves as satisfied or very...
Where Will You Be in 90 Days?
We have all read novels written from two different points of view; the narratives where one chapter is from one person’s perspective on a...
A Case for Loyalty
In a competitive environment, where there are daily challenges to compete for customers, customer satisfaction is oftentimes seen as a...
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