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How to Learn the "Wrongs" You Need to "Right"
If customer rates you a “6” or below on a Net Promoter Score® survey, they are considered a Detractor. Detractors are likely speaking negat
How to Turn an Angry Customer into a "Coachable Moment"
This happened to one of our clients recently. Through our Best of Print and Digital® program, we provide Net Promoter Score® surveys to pri
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