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Me:  What differentiates your company from the other 22,000 competitors in the marketplace? CEO:  Our service is second to none.  We truly value the customer and every interaction we have, our people are trained to make the best of it. Me: Can you prove that is a differentiator?  That your service is superior?

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Getting your Net Promoter Score isn’t the end goal

August 14, 2018

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February 1, 2019

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