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Leaders in organizations that use Net Promoter Score® know that the benefits and the ROI significantly outweigh the hard and soft costs of performing a survey.

In every client survey that Butler Street has performed, there have always been opportunities uncovered to generate additional revenue as well as protect existing client relationships.

Feedback gathered through the survey from loyal customers serve to create a whole new library of customer testimonials. Other “gold bricks” come in the form...

Your job is to make each moment of truth that you have contribute positively to your brand.  If everyone in the organization follows the same mantra, single positive experiences with one client will turn into multiple positive experiences for multiple clients, it will distinguish your brand in the marketplace, and… result in growth.

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Featured Posts

Getting your Net Promoter Score isn’t the end goal

August 14, 2018

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Recent Posts

February 1, 2019

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