January 5, 2017
Mike Jacoutot, Founder and Managing Partner
Unfortunately, these are just the symptoms. It is important we get to the root cause of failure. Sadly, these failures all had the same root cause... They all lost the voice of the customer—the only voice that matters.
I've Never Heard of Your Company
July 28, 2018
A Case for Loyalty
October 6, 2015
Getting your Net Promoter Score isn’t the end goal
August 14, 2018
Three Keys to Drive Future Growth with NPS
October 25, 2019
And The Survey Says...
February 1, 2019
I don't know who to call anymore
February 7, 2018
A Halloween Nightmare: Your Biggest Customer Simply Disappears
October 30, 2017
How to Learn the "Wrongs" You Need to "Right"
September 27, 2017
Your Service is Better? Prove it!
August 24, 2017
Customer Perception is Your Reality
August 16, 2017
Small Customers are Customers Too
July 13, 2017
Do YOU have Vision?
July 6, 2017
How to Map and Measure Client Relationships
June 8, 2017
Early Warning Signs to Avoid a Devastating Loss
May 25, 2017
Three Reasons Why You Shouldn't Measure Customer Loyalty
March 2, 2017
The Only Voice that Matters
How to Turn an Angry Customer into a "Coachable Moment"
November 10, 2016
Four "Keys" to Key Account Management
September 22, 2016
Impress Your Clients in Every Moment of Truth
August 25, 2016
Why A Budget is NOT a Strategy
August 12, 2016
Three Best Practices That Drive Growth
July 6, 2016