Sign Up Now
Schedule Your Demo
  • AWARD

    • WINNERS
    • Eligibility and Privacy
  • NPS

  • RESOURCES

    • BLOG
    • VIDEOS
    • TOOLS
  • PRICING

  • More

    Use tab to navigate through the menu items.

    Blog

    Featured Posts
    Getting your Net Promoter Score isn’t the end goal

    Getting your Net Promoter Score isn’t the end goal

    I've Never Heard of Your Company

    I've Never Heard of Your Company

    How to Change Buying Behaviors

    How to Change Buying Behaviors

    A Case for Loyalty

    A Case for Loyalty

    Recent Posts

    The Secret to Maximizing ROI

    Don't Underestimate the Power of Passives

    Three Keys to Drive Future Growth with NPS

    And The Survey Says...

    Getting your Net Promoter Score isn’t the end goal

    I've Never Heard of Your Company

    I don't know who to call anymore

    A Halloween Nightmare: Your Biggest Customer Simply Disappears

    How to Learn the "Wrongs" You Need to "Right"

    Your Service is Better? Prove it!

    Customer Perception is Your Reality

    Small Customers are Customers Too

    Do YOU have Vision?

    How to Map and Measure Client Relationships

    Early Warning Signs to Avoid a Devastating Loss

    Three Reasons Why You Shouldn't Measure Customer Loyalty

    The Only Voice that Matters

    How to Turn an Angry Customer into a "Coachable Moment"

    Four "Keys" to Key Account Management

    Impress Your Clients in Every Moment of Truth

    The Secret to Maximizing ROI

    The Secret to Maximizing ROI

    To obtain valuable feedback from your clients and to maximize the ROI of a client survey, take these 7 crucial actions:
    Don't Underestimate the Power of Passives

    Don't Underestimate the Power of Passives

    Recently, I was discussing the Net Promoter Score® Survey with a friend. They were familiar with the survey and had participated in several
    Three Keys to Drive Future Growth with NPS

    Three Keys to Drive Future Growth with NPS

    Loyalty. It is what we want in all relationships, right? Client relationships are no different. When we consider the time, effort and...
    And The Survey Says...

    And The Survey Says...

    Leaders in organizations that use Net Promoter Score® know that the benefits and the ROI significantly outweigh the hard and soft costs...
    Getting your Net Promoter Score isn’t the end goal

    Getting your Net Promoter Score isn’t the end goal

    Common pitfalls to avoid when surveying customers Net Promoter is the industry standard (not just for the print industry) for measuring cust
    I've Never Heard of Your Company

    I've Never Heard of Your Company

    It happens. Someone working at one of your customers states, "I've never heard of your company." How could that be? We regularly perform...
    I don't know who to call anymore

    I don't know who to call anymore

    Each week, Butler Street Research receives survey responses on behalf of our clients using the Net Promoter Score and specific follow-up...
    A Halloween Nightmare: Your Biggest Customer Simply Disappears

    A Halloween Nightmare: Your Biggest Customer Simply Disappears

    Whether you are an account representative, a regional manager, a vice president of sales, or the company owner, this is the nightmare that c
    How to Learn the "Wrongs" You Need to "Right"

    How to Learn the "Wrongs" You Need to "Right"

    If customer rates you a “6” or below on a Net Promoter Score® survey, they are considered a Detractor.  Detractors are likely speaking negat
    Your Service is Better?  Prove it!

    Your Service is Better? Prove it!

    Me:  What differentiates your company from the other 22,000 competitors in the marketplace? CEO:  Our service is second to none.  We truly
    1
    234

    ©2022 by Butler Street Research, LLC.  | Privacy Policy 

    Butler Street Research, LLC.  Atlanta | Georgia 

    Butler Street Research, LLC is a wholly-owned subsidiary of Butler Street Holdings, LLC