Winners of the 2020 Best of Print & Digital® Award Announced

Butler Street Announces Print and Digital Companies with the Highest Customer Loyalty

2020 Best of Print & Digital® Award Winners

Atlanta, GA  – February 6, 2020 – Butler Street, a management consulting, training and research firm and the industry’s leading provider of client loyalty and retention programs, today announced its 2020 Best of Print & Digital® Award Winners and Best of Print & Digital® 5 Year Diamond Award Winners. Best of Print & Digital® provides benchmarking data and growth plans for the participating companies in the industry. Only those companies achieving a level of excellence in providing a frictionless customer experience are awarded each year.

 

“It is no secret that customer experience is the new battleground for business.  This year’s winners have clearly demonstrated they consistently win that battle, resulting in higher customer loyalty, more proactive referrals and profitable growth,” shares Butler Street’s founder and managing partner, Mike Jacoutot.

 

Winning companies are selected based on their Net Promoter Score® (NPS) – which has been widely regarded as the most accurate leading indicator of client loyalty and future revenue.

 

This year, two companies were awarded the Best of Print & Digital 5-year Diamond Award. “It is one thing to measure your customer experience through NPS.  It is quite another, to execute on the results.  Our Diamond winners have proven not only are they the best of the best, but they achieve elite status through operational excellence and follow-up on NPS,” Jacoutot shares.

 

The 2020 Best of Print & Digital® 5 Year Award Winners are (in alphabetical order):
 

  • Drummond, Jacksonville, FL

  • Wise, Alpharetta, GA

 

The 2020 Best of Print & Digital® Award Winners are (in alphabetical order):

 

  • Cooley Group, Inc., Rochester, NY

  • DFI – Solutions In Print, Davenport, IA

  • Drummond, Jacksonville, FL

  • Ford Business Machines, Connellsville, PA

  • Loffler Companies, Inc, Bloomington, MN

  • Plastic Packaging Technologies LLC, Kansas City, KS

  • Superior Business Solutions, Kalamazoo, MI

  • Wise, Alpharetta, GA

 

To qualify for the award, companies must have received an NPS score of at least 40 in conjunction with a minimum customer response rate. Only the top scoring companies in the print industry achieved this distinct honor.

 

“One of our top priorities is to listen to our clients so we know what they need, and then do our best to deliver world-class solutions to meet their ever-changing technology and managed service needs” said Jim Loffler, Loffler Companies Founder and CEO. “Our clients are our biggest assets and we want to do everything we can to help them succeed.”

 

About Butler Street

Butler Street is a management consulting, training and research firm that specializes in client and talent development. Butler Street’s managing partners have years of experience in executive level sales, marketing, and operations experience across the print, staffing, and revenue cycle industries. Butler Street helps companies and their people grow by providing customized tools, technology and training programs and delivers lasting results in the two most challenging areas that companies face: client and talent development. Companies that work with Butler Street average 4x industry growth.

 For more information, visit:  or contact: Susan Galloway, sgalloway@butlerstreet.com.

 

About Net Promoter Score® (NPS)

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.  Developed in 2003, NPS across leading companies worldwide is considered as the standard for measuring customer loyalty.

 

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