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Winners of the 2019 Best of Print & Digital® Award Announced

Butler Street Announces Print and Digital Companies with the Highest Customer Loyalty

2019 Best of Print & Digital® Award Winners

Atlanta, GA  – February 28, 2019 – Butler Street, a management consulting, training and research firm and the industry’s leading provider of client loyalty and retention programs, today announced its 2019 Best of Print & Digital® Award Winners. Best of Print & Digital® provides benchmarking data and growth plans for the industry and only those companies achieving a level of excellence in providing a frictionless customer experience are awarded each year.

Winning companies are selected based on their Net Promoter Score® (NPS) – which has been widely regarded as the most accurate leading indicator of client loyalty and future revenue.

The 2019 Best of Print & Digital® Award Winners are (in alphabetical order):
 

     *     Cooley Group, Inc., Rochester, NY

     *     Drummond Press, Jacksonville, FL

     *     Inspired Results Inc., Portland, OR

     *     Komax, Business Systems, South Charleston, WV

     *     Label Art, Wilton, NH

     *     Modern Litho,   Jefferson City, MO

     *     Prosource,  Cincinnati, OH

     *     Superior Business Solutions, Kalamazoo, MI

     *     Wise, Alpharetta, GA

 

To qualify for the award, companies must have received an NPS score of at least 40 in conjunction with a minimum customer response rate. Only the top scoring companies in the print industry achieved this distinct honor.

Bob Maxwell, owner of Komax Business Systems, shared his thoughts, “We can now prove through the Best of Print & Digital Award, that we are a leader in our respective markets through the eyes of our customers.  Our results speak for themselves and we look forward to another big year in 2019.” 

The average Net Promoter Score for the 2019 winners was 71.0, a slight increase over 2018 scores. The winners of the Best of Print & Digital® program set a high standard for the print and digital industry and their growth metrics year over year substantiate the value of using NPS. “This year’s winners continue to move the needle on both their loyalty scores and revenue growth,” said Mike Jacoutot, Butler Street’s founder and managing partner.  “They understand each client interaction is important and distinguish themselves with a better client experience.”

 

About Butler Street

Butler Street is a management consulting, training and research firm that specializes in client and talent development. Butler Street’s managing partners have years of experience in executive level sales, marketing, and operations experience across the print, staffing, and revenue cycle industries. Butler Street helps companies and their people grow by providing customized tools, technology and training programs and delivers lasting results in the two most challenging areas that companies face: client and talent development. Companies that work with Butler Street average 4x industry growth. For more information, visit: www.butlerstreet.com or contact: Susan Galloway, sgalloway@butlerstreet.com.

 

About Net Promoter Score® (NPS)

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.  Developed in 2003, NPS across leading companies worldwide is considered as the standard for measuring customer loyalty.

 

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